Privacy Policy
This Privacy Policy explains how Regalismen collects, uses, and protects your information when you visit our website or make a purchase.
Who we are
Regalismen is operated by a sole trader based in London, United Kingdom. If you have questions about this policy, contact us at contact@regalismen.com.
What we collect
We may collect the following information:
- Contact details (name, email address, phone number if provided)
- Order details (items purchased, order notes, refunds)
- Delivery information (shipping address)
- Payment information (processed securely by Stripe; we do not store full card details)
- Website usage data (basic analytics/cookies, if enabled)
How we use your information
- To process and deliver your order
- To provide customer support and respond to enquiries
- To issue refunds and handle disputes
- To improve our website and customer experience
- To meet legal and accounting requirements
Payments (Stripe)
Payments are processed by Stripe. Stripe may collect and process your payment details to complete the transaction, prevent fraud, and comply with legal obligations. Regalismen does not store your full payment card details.
Enquiries (Form submissions)
When you send a message through our website, the details you provide are delivered to us for the purpose of responding to your enquiry. Please do not include sensitive information (e.g., full card numbers) in messages.
Cookies
We may use essential cookies needed for the site to function. If analytics tools are enabled in the future, we may use cookies to understand website performance. You can manage cookies through your browser settings.
How we share information
We only share information when necessary to operate the business, such as with:
- Payment processor (Stripe) to complete transactions
- Delivery providers to ship your order
- Service providers that help operate the website and contact forms
- Authorities where required by law
Data retention
We keep order and transaction records for as long as necessary for business and legal purposes (including accounting and tax). Enquiry messages are kept only as long as needed to respond and maintain reasonable records.
Your rights
You may request access to your personal data, correction of inaccurate data, or deletion where appropriate. To make a request, contact contact@regalismen.com.
Changes to this policy
We may update this policy from time to time to reflect changes to our business or legal obligations. The latest version will always be published on this page.
Last updated: 26 December 2025